How to find us/Where do we meet?
Please note that simply entering our postcode into Sat Nav may take you to the wrong entrance. We advise that you use our Google Maps link or what3words (below). We are based at Goodygrane Activity Centre TR10 9BX, 1 mile off the main A394 Helston Road. From the A394, follow signs for the village of Halvasso and Via Ferrata Cornwall (do not turn into Kernow Adventure Park). As you drive through Halvasso, you will see the big orange entrance signs for Via Ferrata on the left. Drive past the first big sign that you see – this is simply a signpost. The next one will be at the correct entrance. Please park and head to the Via Ferrata Reception to check in. (If reception is unmanned, please report back 10 minutes before your session starts). Here’s our Google Map link: https://maps.app.goo.gl/khns2eHHJkYAAqvg8 What3words: beams.tips.shun
Do I need to book an activity in advance?
We recommend booking to secure your space. However, if you are keen to see the Via Ferrata and Zip Wire Safari before you book, you are welcome to come to the Café. Here you can enjoy a slice of cake, see the courses and watch others in action. We may have spaces available that day or you could book for another date.
Do I need to book a table in the Cafe in advance?
The Café is open to all, whether or not you’re trying our adventure activities! Run by The Cornish Barista, it’s big on using locally sourced ingredients and offers vegan options. Please note: At peak times there could be longer waiting times for food. If you’re thinking of ordering BEFORE a pre-booked activity with us, please check with the Café staff and let them know the time of your session, so they can advise whether food can be delivered on time or update you as to waiting times. We also recommend reserving a table, particularly for larger groups. In addition, if you’re joining the last adventure session of the day, the Cafe may be closed by the time you’ve finished your activity. For any Cafe-related questions, please contact The Cornish Barista, either via Facebook or email.
What are the medical restrictions?
The following medical conditions may restrict your ability to take part in Via Ferrata. Therefore, please follow the guidance below: If you suffer from severe asthma, frequent/severe epilepsy, a back injury or a heart condition, you will only be able to take part pending a discussion with our Booking Team. We require you to specify full details on the medical form when you book, as well as consulting both a doctor and the VFC Booking Team. Mild/infrequent epilepsy, you will be able to take part, however we require you to specify full details on the medical form when you book, as well as consulting a doctor. Asthma (mild-moderate), you will be able to take part; however, we require you to specify full details on medical form when you book. Any other condition If you are unsure, please list full details on our medical form and consult the booking team.
What happens in bad weather?
We rarely cancel our activities, only in the case of strong Easterly winds or electrical storms. Via Ferrata Cornwall reserves the right to make operational changes at any time which are considered necessary for safety or operational matters. Please see our Terms and Conditions for full information on our postponement policy. If we need to change your booking due to weather, we will endeavour to contact you as soon as possible via phone and text message. We will offer you a voucher to use on another date but cannot offer refunds.
Can I bring the dog?
Yes! We don’t encourage dogs being left in cars but they are welcome on our nature trails, viewing areas and in the Café. Please note that dogs should be on leads and cannot roam freely due to dangers of quarry edges.
What if I’m going to be late for my activity?
Please aim to arrive 20 minutes before the start of your activity. If you miss your time slot, we will reschedule to a later time that day if possible (availability dependent). We cannot guarantee an alternative later time slot and cannot refund or move late arrival bookings to alternative dates. Please see T&Cs.
Do you have changing rooms?
Yes – we have changing rooms in case you go for one of our wet activities!
